The Life of a Claims Adjuster

Cathy's Tuesday TipFebruary is National Insurance Careers Month! Last week I talked about how the insurance industry offers the career trifecta: it’s stable, rewarding and limitless. Claims adjusting is a noble profession we should be proud of the important work we do every day. All new adjusters must realize that what they have learned in their licensing classes to receive their adjuster’s license is not the end of the learning process…it is just the beginning. As adjusters, we have to adapt continuously to change. Every work day is different. I encourage and challenge young adults to call me if you want to learn more about living the life of a claims adjuster. Hope you enjoy Cathy’s Tuesday Tip! ~Cathy

Living the Life of a Claims Adjuster

by Jane Sanders

For a claims adjuster, everyday work life is different. There are always changes in the procedures and policies. It is certainly beneficial for him to be adaptable to the changes in the policies and procedures. Here are a few more things that can give you an idea about the life of a claims adjuster.


A claims adjuster can have university experience without a degree. It is important to attend on-the-job training for a candidate to be knowledgeable about the policies and procedures. As one, good people skills, communication skills, and attention to detail are needed. Some employers want one who is a university graduate. Certainly, being a university graduate gives the candidate an edge over the rivals. Claims adjusters belong to a broad range of categories. There are those for auto, life, health, home, and medical to name the most common.

Communication with the Claimant

The work of a claims adjuster is talking to the claimant about the insurance amount that is needed to cover the spending. For an auto accident, the damage to the vehicle, testimony of witnesses and law enforcement officers, medical and hospital records are assessed. Important information is needed to determine whether the insurance company of the claimant can approve the insurance coverage. One may have a demanding workload depending on the volume of claims received. Meeting the claimant for getting information about the claim is the most important.

Work Rewards

As a claims adjuster, the rate is not very impressive, especially for a non-university graduate. To compensate for this, he can receive bonuses regularly. There are also work benefits such as a company car and smartphone to make work more convenient for him. Certainly, the duration one with a company also determines the rate received. The longer the duration, the higher the rate becomes. It also depends on one’s work performance. There is no need to be certified as one. It is important, however, to attend training events as changes always happen.

Business Background

When the claims adjuster wants to be certified, the candidate can do so by knowing the state certifications available where they practice. The state requirements for a claims adjuster can vary. One who has a background in law, business, accounting, and finance will be able to perform better. Courses can be taken in a state for licensing of one. It depends on the kind of claim that is specialized in. It can be rewarding when he is able to establish a good rapport with the claimant. There are plenty of opportunities for medical claims adjusters.

Professional Involvement

As a claims adjuster, being an active member of professional associations will expand the networking skills and knowledge in the field. He can learn from the veterans. Professional associations such as the National Association of Independent Insurance Adjusters. There are plenty of organizations that belong to these associations. A code of conduct is explained to the independent claims adjusters for strict adherence.

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